Of course! Dropshippers are our primary clientele. Learn more about our services at www.stfulfill.com

To protect our clients’ competitive advantage, we do not share best-selling lists or product catalogs. Clients simply send us product links or photos, and our team sources them.

We don’t release product stock catalogs. However, if a quoted product happens to be in stock, it will qualify for faster, same-day pick & pack service.

If your product is available on AliExpress, there’s a very high chance we can source it. As long as the product is still being manufactured and not under exclusive licensing or trademark restrictions, our sourcing team can locate a supplier.

We offer professional supply chain management, product sourcing, order fulfillment, global shipping, quality inspection, and private labeling — all tailored for dropshippers. Our reputation, responsive service, and scalability make us a trusted partner for ecommerce brands worldwide.

STFULFILL has no company-wide MOQ. Some sales representatives may set MOQs based on case-by-case needs, but you can always discuss alternative options with another team member.

Absolutely. We take data security seriously and will never share or misuse client information. For extra assurance, we can sign an NNN Agreement (Non-disclosure, Non-use, Non-circumvention).

• Warehouse: 9:00 AM – 6:00 PM, Monday to Sunday
• Office: 8:00 AM – 5:00 PM, Monday to Saturday
  Weekend staff remain available for urgent issues.

We communicate through Slack, Teams, or WhatsApp. WhatsApp is our primary platform.
But we highly recommend using Slack because it helps keep everything more organized.

Once you're onboarded and assigned a fulfillment team, the team will walk you through the easy steps to connect them to your store.

Quotes are based on AliExpress, Shopify, or photo references. Once sourced, we’ll provide an all-inclusive quote (product + shipping). You only pay the quoted price.

Lead/processing time is typically 1-3 days depending on manufacturer’s responsiveness. Fulfillment teams will inform clients of any manufacturing delays before purchase. Once a hot-selling item has been established, free inventory will be made available--unlocking expedited pick & pack.

No. Once your store is connected, fulfillment happens automatically. You’ll be notified only if any issues require attention.

Everything — product cost, packaging, shipping, and handling. No hidden fees.

Of course! We are happy to continue any supplier relationships you have made, and plan on keeping.

Yes. We issue invoices for every confirmed payment.

Yes. We handle purchasing, inspection, labeling (FBA barcodes), and delivery directly to Amazon fulfillment centers.

We work only with reliable factories and perform in-house QC. You’ll receive real photos or videos, and we can send physical samples upon request.

We process 15,000–20,000 parcels daily from our China warehouses — and even more during Q4.

STFULFILL team can help fill out SKU information. However, some Shopify stores have mandatory SKU fields and cannot be left blank. If it is mandatory, it is best for customers to fill in the SKU in advance according to the format of "Product Title+Color+Size".

Bulk purchases are arranged for clients who have sustained consistent orders. Bulk must be paid up front, and clients will receive updates on stock levels. New cooperation cannot purchase bulk until notified by the fulfillment team.

STFULFILL now has its own fulfillment system officially online, designed to make order management and tracking easier for our clients.

Our fulfillment team will recommend the most suitable option for you based on your business needs — either our new STFULFILL system or MaBang ERP 3--the most robust ERP on the market.

We also support order submission via .CSV files for maximum flexibility.

PayPal, Payoneer, Wise, bank transfer, credit card, Alipay, etc. All currencies supported.

Payment confirmation is required before packages are shipped.

Yes, for long-term clients with consistent order volumes. Your account manager will inform you when you’re eligible.

Yes! We can provide custom boxes, inserts, stickers, cards, and more. Your fulfillment manager will guide you through photo and file submissions.
(Note: MOQs may apply depending on material and design.)

No. Packages are shipped in plain or branded boxes/mailers with no Chinese text.

Yes — including branded inserts, labels, instruction booklets, and packaging. MOQ and cost vary based on customization.

Yes. All parcels are shipped anonymously with no STFULFILL branding or origin information.

Yes. Bundle orders save on barcode fees, though shipping weight charges still apply.

We deliver worldwide, though our most popular destinations are the USA, Canada, UK, Australia, and EU countries.

Global average: 7–13 natural days.

Premium routes are faster but cost more. Prices depend on country, size, and weight.

Yes — our routes maintain over 95% on-time delivery.

Orders are typically shipped within 2 days. Using our priority special line, delivery to the US/EU takes 5–10 working days (total 7–12 days from China).

Costs depend on size, weight, and destination. Quotes provided by our sourcing agents include all shipping and handling.

Yes — we guarantee reshipment or refund for:

• Damaged or broken products on arrival
  
• Packages lost in customs
  
• Packages lost in transit

No. Returns to China are costly. Please refer to our After-Sales Policy

See our full policy at https://www.stfulfill.com/pages/after-sales-policy